FAQs
Planned maintenance to our smartcard system is scheduled on Saturday April 17th between 08:00 and 17:00 – during this time Smartcard tickets cannot be purchased from tpexpress.co.uk - Tickets bought prior to this time can still be loaded to Touch Smartcards as normal. Travel using your Touch Smartcard is not affected.

FAQs


 

Frequently Asked Questions

You can search for answers to frequently asked questions by entering some text in the box to the left and clicking Search.

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Can I take my bike on the train
Answer to: Can I take my bike on the train Answer 

Do groups travelling together get a discount?
Answer to: Do groups travelling together get a discount? Answer 

How do I get a Photocard?
Answer to: How do I get a Photocard? Answer 

How do I make multiple bookings at the same time?
Answer to: How do I make multiple bookings at the same time? Answer 

How do I print the booking confirmation page on completion of my transaction?
Answer to: How do I print the booking confirmation page on completion of my transaction? Answer 

How do I reset my password?
Answer to: How do I reset my password? Answer 

How secure is your website with my credit card details?
Answer to: How secure is your website with my credit card details? Answer 

I have not received my booking confirmation by email, what should I do?
Answer to: I have not received my booking confirmation by email, what should I do? Answer 

Is the information I provide when I register passed on to other companies?
Answer to: Is the information I provide when I register passed on to other companies? Answer 

What address should I enter as my billing address?
Answer to: What address should I enter as my billing address? Answer 

What and where is my card security code?
Answer to: What and where is my card security code? Answer 

What are the National Conditions of Travel?
Answer to: What are the National Conditions of Travel? Answer 

What is PlusBus?
Answer to: What is PlusBus? Answer 

What is the minimum transaction your website will accept?
Answer to: What is the minimum transaction your website will accept? Answer 

What should I do if I experience difficulties using your website?
Answer to: What should I do if I experience difficulties using your website? Answer 

What should I do if I think I have been charged twice?
Answer to: What should I do if I think I have been charged twice? Answer 

Where can I find information about your special offers?
Answer to: Where can I find information about your special offers? Answer 

Which debit/credit cards can be used to purchase tickets at TransPennine Express?
Answer to: Which debit/credit cards can be used to purchase tickets at TransPennine Express? Answer 

Who are the Department for Transport?
Answer to: Who are the Department for Transport? Answer 

Why has my debit/credit card not been accepted?
Answer to: Why has my debit/credit card not been accepted? Answer 
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