Services to/from Scotland are currently seriously disrupted. Journeys may involve rail replacement services between Edinburgh/Glasgow and Lockerbie/Carlisle. Advance purchase tickets and reservations are available on these services please select, more options and then via Carlisle in the search box, to view these journeys. Full details of this disruption can be found here.

FAQs


 

Frequently Asked Questions
What should I do if I experience difficulties using your website?

What should I do if I experience difficulties using your website?

If you are experiencing difficulties using TransPennine Express please contact our Web Support Team on 0344 556 5637 and give as much of the following information as possible:

  • Error message
  • Time of fault
  • Internet browser used
  • Web page where the fault occurred
  • Your journey details

Once they have all of this information they will investigate and get back to you as quickly as possible.

General

The most popular questions in this category are:

General

Do groups travelling together get a discount?
Answer to: Do groups travelling together get a discount? Answer 

I have not received my booking confirmation by email, what should I do?
Answer to: I have not received my booking confirmation by email, what should I do? Answer 

How do I print the booking confirmation page on completion of my transaction?
Answer to: How do I print the booking confirmation page on completion of my transaction? Answer 

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