Services to/from Scotland are currently seriously disrupted. Journeys may involve rail replacement services between Edinburgh/Glasgow and Lockerbie/Carlisle. Advance purchase tickets and reservations are available on these services please select, more options and then via Carlisle in the search box, to view these journeys. Full details of this disruption can be found here.

FAQs


 

Frequently Asked Questions
How secure is your website with my credit card details?

How secure is your website with my credit card details?

When making payment on our website you can be assured that your debit/credit card details are secure and protected.

Our systems use Secure Sockets Layer (SSL) technology. This system encrypts your card details and stops anyone else accessing them as your transaction travels through the internet.

Our system also uses 3D Secure verification in the form of "Verified by Visa" and "MasterCard SecureCode". These work in a similar way to "chip and pin" but for online purchases. If you are enrolled in the "Verified by Visa" or "MasterCard SecureCode" with your bank, then during the purchase you will be directed to your bank's website and prompted for the private code known only by you and your bank. This enhances your protection against unauthorised use of your card when purchasing at First TransPennine Express.

Please note that enrolment in a 3D secure scheme may be compulsory for some banks/card providers.

General

The most popular questions in this category are:

General

Do groups travelling together get a discount?
Answer to: Do groups travelling together get a discount? Answer 

I have not received my booking confirmation by email, what should I do?
Answer to: I have not received my booking confirmation by email, what should I do? Answer 

How do I print the booking confirmation page on completion of my transaction?
Answer to: How do I print the booking confirmation page on completion of my transaction? Answer 

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