Services to/from Scotland are currently seriously disrupted. Journeys may involve rail replacement services between Edinburgh/Glasgow and Lockerbie/Carlisle. Advance purchase tickets and reservations are available on these services please select, more options and then via Carlisle in the search box, to view these journeys. Full details of this disruption can be found here.

FAQs


 

Frequently Asked Questions
What and where is my card security code?

What and where is my card security code?

Your card security code is a unique number printed on your debit/credit card. Different cards will record the security code in different places, however it is commonly found on the signature strip.

American Express users should note that the security code is located on the front of the card.

General

The most popular questions in this category are:

General

Do groups travelling together get a discount?
Answer to: Do groups travelling together get a discount? Answer 

I have not received my booking confirmation by email, what should I do?
Answer to: I have not received my booking confirmation by email, what should I do? Answer 

How do I print the booking confirmation page on completion of my transaction?
Answer to: How do I print the booking confirmation page on completion of my transaction? Answer 

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