Services to/from Scotland are currently seriously disrupted. Journeys may involve rail replacement services between Edinburgh/Glasgow and Lockerbie/Carlisle. Advance purchase tickets and reservations are available on these services please select, more options and then via Carlisle in the search box, to view these journeys. Full details of this disruption can be found here.

FAQs


 

Frequently Asked Questions
Which debit/credit cards can be used to purchase tickets at TransPennine Express?

Which debit/credit cards can be used to purchase tickets at TransPennine Express?

We accept Visa Credit, Visa Debit, MasterCard, Amex and Maestro Cards.

If you are collecting tickets from a self service ticket machine please note that only standard shaped cards are accepted. Non-standard cards such as Mint cannot be used in self service ticket machines. In such cases please speak to a member of staff at the ticket office who will be able to assist.

General

The most popular questions in this category are:

General

Do groups travelling together get a discount?
Answer to: Do groups travelling together get a discount? Answer 

I have not received my booking confirmation by email, what should I do?
Answer to: I have not received my booking confirmation by email, what should I do? Answer 

How do I print the booking confirmation page on completion of my transaction?
Answer to: How do I print the booking confirmation page on completion of my transaction? Answer 

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