Services to/from Scotland are currently seriously disrupted. Journeys may involve rail replacement services between Edinburgh/Glasgow and Lockerbie/Carlisle. Advance purchase tickets and reservations are available on these services please select, more options and then via Carlisle in the search box, to view these journeys. Full details of this disruption can be found here.

FAQs


 

Frequently Asked Questions
I did not receive a seat reservation. What should I do?

I did not receive a seat reservation. What should I do?

There are various reasons why you may not get a seat reservation:

  • The ticket you have purchased may be a flexible ticket such as a Anytime, Off-Peak or Super Off-Peak ticket, and you may not have specified your requirement to book a seat reservation.
  • Seat reservations may not be available on the journey you are taking e.g. if it is a short distance service.
  • Seat reservations may not be available with the train operator you are travelling with.
  • The train operator may not have released seat reservations at the time you made your booking. The train operator will only open seat reservations when the timetable has been confirmed by Network Rail. This is usually 12 weeks ahead of your travel date.
  • The train on which you wish to travel is full at the time of booking.

If you require a seat reservation then please call our please contact our Web Support Team on 0344 556 5637 for assistance.

Reservations

The most popular questions in this category are:

Reservations

What seating preferences are available for my journey?
Answer to: What seating preferences are available for my journey? Answer 

I did not receive a seat reservation. What should I do?
Answer to: I did not receive a seat reservation. What should I do? Answer 

Can I reserve seats?
Answer to: Can I reserve seats? Answer 

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