Reservations / Seating Preferences
Planned maintenance to our smartcard system is scheduled on Saturday March 5th between 07:30 and 12:30 – during this time you can purchase Smartcard tickets from tpexpress.co.uk but will not be able to collect your ticket until after 13:30 - Tickets purchased prior to this time can still be loaded to Touch Smartcards at our Gates and Ticket vending machines. Travel using your Touch Smartcard is not affected.

FAQs


 

Frequently Asked Questions
Can I reserve seats?

Can I reserve seats?

You can reserve a seat free of charge only if the service you select allows seat reservations. If this is possible you will be able to reserve a seat when you purchase your ticket.

The details of your seat reservations will be printed along with your tickets and this information is also held in My Account.

Things to note about seat reservations:

  • Only one seat reservation can be made per single journey
  • If you have an open ticket and did not reserve a seat at the point of purchase we cannot guarantee you a seat, particularly at peak times.
  • In most cases you can board a train without a reservation if you hold an open ticket, however, there will be exceptions to this such as during busy periods (e.g. Christmas and some Bank Holidays).

Reservations

The most popular questions in this category are:

Reservations

What seating preferences are available for my journey?
Answer to: What seating preferences are available for my journey? Answer 

I did not receive a seat reservation. What should I do?
Answer to: I did not receive a seat reservation. What should I do? Answer 

Can I reserve seats?
Answer to: Can I reserve seats? Answer 

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