Services to/from Scotland are currently seriously disrupted. Journeys may involve rail replacement services between Edinburgh/Glasgow and Lockerbie/Carlisle. Advance purchase tickets and reservations are available on these services please select, more options and then via Carlisle in the search box, to view these journeys. Full details of this disruption can be found here.

FAQs


 

Frequently Asked Questions
Can I reserve seats?

Can I reserve seats?

You can reserve a seat free of charge only if the service you select allows seat reservations. If this is possible you will be able to reserve a seat when you purchase your ticket.

The details of your seat reservations will be printed along with your tickets and this information is also held in My Account.

Things to note about seat reservations:

  • Only one seat reservation can be made per single journey
  • If you have an open ticket and did not reserve a seat at the point of purchase we cannot guarantee you a seat, particularly at peak times.
  • In most cases you can board a train without a reservation if you hold an open ticket, however, there will be exceptions to this such as during busy periods (e.g. Christmas and some Bank Holidays).

Reservations

The most popular questions in this category are:

Reservations

What seating preferences are available for my journey?
Answer to: What seating preferences are available for my journey? Answer 

I did not receive a seat reservation. What should I do?
Answer to: I did not receive a seat reservation. What should I do? Answer 

Can I reserve seats?
Answer to: Can I reserve seats? Answer 

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