Services to/from Scotland are currently seriously disrupted. Journeys may involve rail replacement services between Edinburgh/Glasgow and Lockerbie/Carlisle. Advance purchase tickets and reservations are available on these services please select, more options and then via Carlisle in the search box, to view these journeys. Full details of this disruption can be found here.

FAQs


 

Frequently Asked Questions
I no longer have the credit/debit card used to purchase my ticket as it has been lost or stolen. How do I collect my tickets?

I no longer have the credit/debit card used to purchase my ticket as it has been lost or stolen. How do I collect my tickets?

In the event that you lose the credit/debit card used to purchase your tickets, or it is stolen, we will be unable to issue you with your tickets at the station. You should contact our Web Support Team by telephone on 0344 556 5637 for information regarding the best course of action.

Self service ticket machines

The most popular questions in this category are:

Self service ticket machines

How do I collect my tickets from a self service ticket machine?
Answer to: How do I collect my tickets from a self service ticket machine? Answer 

I no longer have the credit/debit card used to purchase my ticket as it has been lost or stolen. How do I collect my tickets?
Answer to: I no longer have the credit/debit card used to purchase my ticket as it has been lost or stolen. How do I collect my tickets? Answer 

Which stations have self service ticket machines?
Answer to: Which stations have self service ticket machines? Answer 

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