Planned maintenance to our smartcard system is scheduled on Saturday April 17th between 08:00 and 17:00 – during this time Smartcard tickets cannot be purchased from tpexpress.co.uk - Tickets bought prior to this time can still be loaded to Touch Smartcards as normal. Travel using your Touch Smartcard is not affected.

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Frequently Asked Questions
I have not received my booking confirmation by email, what should I do?

Question

I have not received my booking confirmation by email, what should I do?

Answer

If you do not receive confirmation of your booking by email, you can re-create your confirmation by logging on to My Account. Follow the steps below:

View "My Bookings"
Select "View" for the relevant ticket or transaction
Select "Full Details"
Click "email this page" at the top of the screen and enter the email address you would like confirmation sent to

If you require further assistance, please contact our Web Support Team on 0344 556 5637.

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