FAQs
Planned maintenance to our smartcard system is scheduled on Saturday November 20th. It will still be possible to purchase Smartcard tickets from from tpexpress.co.uk during this time but you will not be able to collect your ticket until after 06:00 on Sunday November 21st - Tickets purchased prior to Saturday can still be loaded to Touch Smartcards at our Gates, validators and Ticket vending machines. Travel using your Touch Smartcard is not affected.

FAQs


 

Frequently Asked Questions

You can search for answers to frequently asked questions by entering some text in the box to the left and clicking Search.

Top 10 Frequently Asked Questions

How do I apply for a refund?
Answer to: How do I apply for a refund? Answer 

Can I cancel tickets before I receive or collect them?
Answer to: Can I cancel tickets before I receive or collect them? Answer 

I have not received my booking confirmation by email, what should I do?
Answer to: I have not received my booking confirmation by email, what should I do? Answer 

What seating preferences are available for my journey?
Answer to: What seating preferences are available for my journey? Answer 

How do I collect my tickets from a self service ticket machine?
Answer to: How do I collect my tickets from a self service ticket machine? Answer 

What are the National Conditions of Travel?
Answer to: What are the National Conditions of Travel? Answer 

What address should I enter as my billing address?
Answer to: What address should I enter as my billing address? Answer 

How do I print the booking confirmation page on completion of my transaction?
Answer to: How do I print the booking confirmation page on completion of my transaction? Answer 

Is the information I provide when I register passed on to other companies?
Answer to: Is the information I provide when I register passed on to other companies? Answer 

Do groups travelling together get a discount?
Answer to: Do groups travelling together get a discount? Answer 

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