Services to/from Scotland are currently seriously disrupted. Journeys may involve rail replacement services between Edinburgh/Glasgow and Lockerbie/Carlisle. Advance purchase tickets and reservations are available on these services please select, more options and then via Carlisle in the search box, to view these journeys. Full details of this disruption can be found here.

FAQs


 

Frequently Asked Questions
Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard?

Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard?

If you forget your railcard and are charged an excess on board one of our trains we may be able to refund this dependant on the reason. For more information please see our Revenue Protection Policy here.

Refunds

The most popular questions in this category are:

Refunds

How do I apply for a refund?
Answer to: How do I apply for a refund? Answer 

Can I cancel tickets before I receive or collect them?
Answer to: Can I cancel tickets before I receive or collect them? Answer 

Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard?
Answer to: Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard? Answer 

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