Services to/from Scotland are currently seriously disrupted. Journeys may involve rail replacement services between Edinburgh/Glasgow and Lockerbie/Carlisle. Advance purchase tickets and reservations are available on these services please select, more options and then via Carlisle in the search box, to view these journeys. Full details of this disruption can be found here.

FAQs


 

Frequently Asked Questions
How do I collect my tickets from a self service ticket machine?

How do I collect my tickets from a self service ticket machine?

To collect your tickets from a self service ticket machine you will need:

  1. The credit or debit payment card that was used to purchase the tickets.
  2. The 8 character alpha-numerical reference given when the booking was processed. You can find this on your email confirmation.

When at the self service ticket machine:

  1. Insert the debit/credit card used to purchase the tickets.
  2. Key in the reference (please note that in some cases you may not be required to enter your reference).
  3. Once your details have been checked your tickets will be dispensed.
  4. Do not remove tickets from the machine until all tickets have been issued and the main screen informs you that the transaction is complete.

Self service ticket machines

The most popular questions in this category are:

Self service ticket machines

How do I collect my tickets from a self service ticket machine?
Answer to: How do I collect my tickets from a self service ticket machine? Answer 

I no longer have the credit/debit card used to purchase my ticket as it has been lost or stolen. How do I collect my tickets?
Answer to: I no longer have the credit/debit card used to purchase my ticket as it has been lost or stolen. How do I collect my tickets? Answer 

Which stations have self service ticket machines?
Answer to: Which stations have self service ticket machines? Answer 

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