Services to/from Scotland are currently seriously disrupted. Journeys may involve rail replacement services between Edinburgh/Glasgow and Lockerbie/Carlisle. Advance purchase tickets and reservations are available on these services please select, more options and then via Carlisle in the search box, to view these journeys. Full details of this disruption can be found here.

FAQs


 

Frequently Asked Questions
What are the National Conditions of Travel?

What are the National Conditions of Travel?

The National Rail Conditions of Travel form the basis of the agreement you enter into with us when you buy your ticket. More details can be found here National Rail Conditions of Travel.

General

The most popular questions in this category are:

General

Do groups travelling together get a discount?
Answer to: Do groups travelling together get a discount? Answer 

Is the information I provide when I register passed on to other companies?
Answer to: Is the information I provide when I register passed on to other companies? Answer 

What address should I enter as my billing address?
Answer to: What address should I enter as my billing address? Answer 

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