Services to/from Scotland are currently seriously disrupted. Journeys may involve rail replacement services between Edinburgh/Glasgow and Lockerbie/Carlisle. Advance purchase tickets and reservations are available on these services please select, more options and then via Carlisle in the search box, to view these journeys. Full details of this disruption can be found here.

FAQs


 

Frequently Asked Questions
What address should I enter as my billing address?

What address should I enter as my billing address?

Your billing address should be the address held by your bank or card provider. As all transactions on this site are put through address verification checks, this address should match exactly the information they hold.

If you experience any problems making a booking, please contact our Web Support Team on 0344 556 5637.

General

The most popular questions in this category are:

General

Do groups travelling together get a discount?
Answer to: Do groups travelling together get a discount? Answer 

How do I print the booking confirmation page on completion of my transaction?
Answer to: How do I print the booking confirmation page on completion of my transaction? Answer 

What are the National Conditions of Carriage?
Answer to: What are the National Conditions of Carriage? Answer 

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