Services to/from Scotland are currently seriously disrupted. Journeys may involve rail replacement services between Edinburgh/Glasgow and Lockerbie/Carlisle. Advance purchase tickets and reservations are available on these services please select, more options and then via Carlisle in the search box, to view these journeys. Full details of this disruption can be found here.

FAQs


 

Frequently Asked Questions
I have not received my booking confirmation by email, what should I do?

I have not received my booking confirmation by email, what should I do?

If you do not receive confirmation of your booking by email, you can re-create your confirmation by logging on to My Account. Follow the steps below:

  • View "My Bookings"
  • Select "View" for the relevant ticket or transaction
  • Select "Full Details"
  • Click "email this page" at the top of the screen and enter the email address you would like confirmation sent to
If you require further assistance, please contact our Web Support Team on 0344 556 5637.

General

The most popular questions in this category are:

General

Do groups travelling together get a discount?
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Is the information I provide when I register passed on to other companies?
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What address should I enter as my billing address?
Answer to: What address should I enter as my billing address? Answer 

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