Services to/from Scotland are currently seriously disrupted. Journeys may involve rail replacement services between Edinburgh/Glasgow and Lockerbie/Carlisle. Advance purchase tickets and reservations are available on these services please select, more options and then via Carlisle in the search box, to view these journeys. Full details of this disruption can be found here.

FAQs


 

Frequently Asked Questions

You can search for answers to frequently asked questions by entering some text in the box to the left and clicking Search.

Top 10 Frequently Asked Questions

How do I apply for a refund?
Answer to: How do I apply for a refund? Answer 

Can I cancel tickets before I receive or collect them?
Answer to: Can I cancel tickets before I receive or collect them? Answer 

How do I collect my tickets from a self service ticket machine?
Answer to: How do I collect my tickets from a self service ticket machine? Answer 

Do groups travelling together get a discount?
Answer to: Do groups travelling together get a discount? Answer 

I did not receive a seat reservation. What should I do?
Answer to: I did not receive a seat reservation. What should I do? Answer 

Can I reserve seats?
Answer to: Can I reserve seats? Answer 

I have not received my booking confirmation by email, what should I do?
Answer to: I have not received my booking confirmation by email, what should I do? Answer 

Which stations have self service ticket machines?
Answer to: Which stations have self service ticket machines? Answer 

I no longer have the credit/debit card used to purchase my ticket as it has been lost or stolen. How do I collect my tickets?
Answer to: I no longer have the credit/debit card used to purchase my ticket as it has been lost or stolen. How do I collect my tickets? Answer 

Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard?
Answer to: Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard? Answer 

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