Services to/from Scotland are currently seriously disrupted. Journeys may involve rail replacement services between Edinburgh/Glasgow and Lockerbie/Carlisle. Advance purchase tickets and reservations are available on these services please select, more options and then via Carlisle in the search box, to view these journeys. Full details of this disruption can be found here.

FAQs


 

Frequently Asked Questions

You can search for answers to frequently asked questions by entering some text in the box to the left and clicking Search.

Top 10 Frequently Asked Questions

How do I apply for a refund?
Answer to: How do I apply for a refund? Answer 

How do I collect my tickets from a self service ticket machine?
Answer to: How do I collect my tickets from a self service ticket machine? Answer 

Can I cancel tickets before I receive or collect them?
Answer to: Can I cancel tickets before I receive or collect them? Answer 

I have not received my booking confirmation by email, what should I do?
Answer to: I have not received my booking confirmation by email, what should I do? Answer 

What address should I enter as my billing address?
Answer to: What address should I enter as my billing address? Answer 

What are the National Conditions of Carriage?
Answer to: What are the National Conditions of Carriage? Answer 

Do groups travelling together get a discount?
Answer to: Do groups travelling together get a discount? Answer 

Is the information I provide when I register passed on to other companies?
Answer to: Is the information I provide when I register passed on to other companies? Answer 

How do I print the booking confirmation page on completion of my transaction?
Answer to: How do I print the booking confirmation page on completion of my transaction? Answer 

What seating preferences are available for my journey?
Answer to: What seating preferences are available for my journey? Answer 

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